Shipping and Returns

Refund Policy

We have a 10-day return policy which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.  You will also need the receipt or proof of purchase. To start a return, you can contact us at ketchenscreations@gmail.com.  Please note that returns will need to be sent to the address provided when you email. If your return is accepted we we’ll send you a return shipping label, as well as instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

 Exceptions/non-returnable items

Certain types of items cannot be returned.  Unfortunately, we cannot accept returns on custom products.

 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method within 10 business days.  Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at ketchenscreatons@gmail.com.

Shipping

Products will be shipped out 3-5 business days after purchase.